Our 24 x 7 Response Center is at all times on alert and ready to respond appropriately to all client needs - for not only correct assessment and solution, but also a timely response is crucial to the successful functioning of any establishment.
As a call comes in the relevant information is gathered about the problem or any other query / requests. Trouble-shooting, for minor problems, is done instantly, in real time. Else, it is analyses and a diagnosis done before assigning the problem to a team of experts. After relevant corrections the solution is provided to the client
- Calls received from client
- Relevant information gathered about problem/trouble/ enhancement requests
- Trouble-shooting done instantly where problem is minor - else a problem isolation and diagnosis done and assigned to relevant/qualified support team.
- Solution provided